FAQ
Postal Service Suspension to the U.S.
Please note that starting in May, the U.S. government will end duty-free treatment for postal items from Hong Kong and will increase tariffs on goods. As a result, Hongkong Post will immediately suspend surface mail to the U.S. and will stop accepting air mail for goods starting April 27.
Sending air mail is risky, as buyers will be responsible for the new tariffs beginning in May. If you are in the U.S. and wish to purchase our new and discounted items, I will hold your orders upon receipt and will ship them when the tariffs are reduced. I will also keep you updated via email.
Shipping Policy
Order Processing
The typical order processing time may range anywhere from 1 to 2 weeks. The estimated delivery time depends on the destination and delivery plan.
Order Tracking
All orders come with a tracking number. You will automatically receive a tracking number through e-mail once your shipping label has been printed.
Preorder Item
When you "preorder" an item, you are essentially buying a product that has not yet been manufactured. It involves reserving the item in advance before it becomes available in stock. Preordered items are not shipped immediately and can take several weeks to months to be produced, undergo quality checks, and then be shipped out. The purpose of preordering is to assist me, the seller, in determining the quantity of items to order, ensuring that all customers receive the items they desire, and providing funds for the production costs. It's important to note that if you place an order containing both preorder items and in-stock items, your package will not be shipped until all preorder items have arrived. If you prefer the in-stock items in your order to be shipped first, please make a separate order for them.
Refund Policies
All sales are considered final, and we are unable to provide refunds, accept returns, or facilitate exchanges. However, if you have received a damaged item or if you received the wrong product, please contact us via email at ryou.bakery@gmail.com within 5 days of the delivery date. Kindly include your full name, store order number, and attach photographs showcasing the incorrect or damaged goods. We will make every effort to assist you and resolve the issue to the best of our ability.