Q&A Section

Q: Do you ship to the U.S., and how long will my pledge take to arrive? 

A: Yes! U.S. shipping has fully resumed.

• Dispatch Frequency: U.S. pledges are shipped once a month in batches.
  
• Estimated Delivery: Once shipped, delivery typically takes 2 to 3 weeks.
  
  

Shipping Policy

Order Processing

• Standard Processing Time: Standard orders take approximately 2 to 3 weeks to process.
  
• U.S. Pledges: U.S. reward shipments are consolidated and dispatched once per month.
  
• Delivery Timeline: Once dispatched, U.S. orders generally arrive within 2 to 3 weeks. Delivery times for other international destinations vary depending on the destination and local courier handling.
  

Order Tracking

All orders include a tracking number. You will automatically receive your tracking information via email as soon as your shipping label is generated.

When you "preorder" an item, you are essentially buying a product that has not yet been manufactured. It involves reserving the item in advance before it becomes available in stock. Preordered items are not shipped immediately and can take several weeks to months to be produced, undergo quality checks, and then be shipped out. The purpose of preordering is to assist me, the seller, in determining the quantity of items to order, ensuring that all customers receive the items they desire, and providing funds for the production costs. It's important to note that if you place an order containing both preorder items and in-stock items, your package will not be shipped until all preorder items have arrived. If you prefer the in-stock items in your order to be shipped first, please make a separate order for them.

All sales are considered final, and we are unable to provide refunds, accept returns, or facilitate exchanges. However, if you have received a damaged item or if you received the wrong product, please contact us via email at ryou.bakery@gmail.com within 5 days of the delivery date. Kindly include your full name, store order number, and attach photographs showcasing the incorrect or damaged goods. We will make every effort to assist you and resolve the issue to the best of our ability.